Packages

Ask about our corkage charges if you have anything in particular you would like to be served at your event otherwise, like every other licensed venue, we do not allow alcohol to be brought in and consumed on site. You also cannot bring your own soft drinks into the venue, we have a fully stocked bar with many non alcoholic options available.Alcoholic gifts must stay sealed and removed after your event. Bringing alcohol with you to consume is against the law. Anyone found to be ignoring this will be asked to leave (Nicely) and you will lose your deposit. I realise that it’s not your fault that auntie Irene has smuggled 6 mini bottles of wine in, but when I find them shoved in a bathroom bin/back of chair/under a table later you can tell her how expensive that Echo Falls has become. 

Please do not be upset if we do bag searches, unfortunately we have had so many incidents of people bringing their own alcohol recently that we have no choice (honestly, it’s not personal…it’s illegal. We can actually lose our licence for allowing it). 

We cannot return confiscated alcohol to anyone at the end of the event so its best to let everyone know this beforehand.

Gifts must be left unopened or the same rules will apply.

Outside vendors that require power sources such as DJ’s can only set up in certain areas. If the vendors require access prior to the event then this must be discussed with the events team. This includes leaving equipment after your event; balloon arches, flower walls and DJ equipment are really exciting for all the 5 year olds at the party the next morning, and we have nowhere to hide them. 

We have a commercial kitchen and are covered by HS regulations, we do not allow outside catering unless it’s from a catering company. ‘Packs & Snacks’ such as crisps and cupcakes etc are permitted but nothing which requires refrigeration such as sandwiches, sausage rolls or cooked foods. While we appreciate that auntie Irene makes a great quiche, unfortunately auntie Irene also really likes peanuts, and cousin James is now off on a quiche related A&E visit. We will allow outside catering from reputable suppliers, please ask for a list.

As a rule we don’t have peanuts anywhere in our venue and we limit our ingredients to best suit the wider requirements of our customers so we should be able to cater to everyone in your party as long as we know what to expect.

Your event coordinator will tell you the availability of the room to decorate before your event. This will be based on wether there is a previous booking for that area. Access is only allowed after the time given by the event coordinator. 

Our rules on decorating must be observed, failure to do so may incur a charge. We understand that you may have friends and family decorating for you so please advise them of our specifications before they arrive. 

Table confetti of any kind is not permitted, if used it will instantly loose you your deposit. Silly as it sounds it’s one of those things that causes the most problems and usually not until weeks after your event.

We appreciate that auntie Irene wants to help but the ‘lovely’ glitter confetti she found will now end up everywhere, including inside our glass washers which really upsets them, and in 6 months time staff will still be finding tiny pieces of metallic joy stuck to the carpet. Unfortunately this rule now also applies to confetti balloons, full of the thinnest metallic evil known to man and created by satan himself. 

Coloured paper confetti is also not permitted because it stains table cloths when it gets wet and we can’t get these stains out. 

Children must be supervised at all times and are not allowed in any other part of the venue during your event. Please remember that the staff are not qualified childminders. We prefer to avoid re-enactments of ‘Lord of the flies’ in the woods. We also ask that if children are present then there is a responsible adult with them throughout the evening. By ‘responsible’ we mean still capable of counting how many children there should be, and knowing whether cousin James should be anywhere near the river. 

We strive to do everything we can to make your event a wonderful experience, but we are only human and our premonition pants are good, but not that good! If any of your guests have dietary requirements please let us know in advance, it’s surprisingly stressful trying to find alternatives to sausage rolls 3 minutes before a buffet goes out, and it could get messy if aunty Irene doesn’t realise they aren’t gluten free. 

Make sure you communicate anything important via email, please do not rely on us to remember part of a conversation we had several months ago, we have a lot to remember with so many events to organise. We always look back over emails to confirm we have not missed anything before your event starts.